Questions from ownersand general managers.
Search the answers or filter by topic. Ask us about anything not covered here.
Getting startedShould we stop listing on OTAs?
No, OTAs still bring guests who would not find you otherwise. The goal is to make your own site the easiest place for returning guests and people who already know you. Many hotels offer a small direct-booking benefit like free breakfast or late checkout, within the terms of their OTA contracts.
Getting startedWe already have a channel manager. Can you work with it?
Usually yes. Most channel managers used in India offer a booking engine or an API we can connect to. We check your provider in the first week and tell you what is possible.
Cost & timeWhat affects the cost of a hotel website?
The booking system, the number of properties or outlets, online ordering and how much guest messaging you want. A homestay with a calendar and UPI advance is small. A resort group with sync, packages and events is larger.
Cost & timeCan you launch before the holiday season?
If we start at least 8 to 10 weeks before, yes for most projects. We prefer to launch two to three weeks before the rush so your team is comfortable with it.
TechnicalWhich payment methods can guests use?
UPI, cards, net banking and wallets, through a gateway such as Razorpay, Cashfree or PayU in your name. You can take a full payment or a partial advance per rate plan.
TechnicalHow do WhatsApp messages work?
We use the WhatsApp Business Platform through an approved provider. Templates are approved by Meta before use, and guests receive them only after they share their number while booking.
TechnicalCan the online menu update from our POS?
With some POS systems, yes. Otherwise your manager edits the menu from a phone in a few minutes, including marking items as sold out.
After launchWho changes rates and offers?
Rates usually change in your channel manager and flow to the site automatically. Offers and package pages can be edited by your team, or by us on a care plan.
After launchHow will we know if direct bookings grow?
We set up reports that show bookings and revenue by source, including your website, so you can compare month by month. We do not promise a set number; it depends on your location, reviews and pricing.
After launchWhat if the booking engine stops working at night?
On a care plan we monitor the booking flow and get alerts when it fails. Guests see a fallback enquiry form instead of an error so you do not lose the lead.