Services · Experience design

We research how your customers think, then design screens, brands and systems they understand on the first try. You get tested prototypes and clean design files your developers can build from.

Project 1 of 3 · Clinic booking app
01 Research notes
02 Wireframe
03 Visual design
04 Design system

↓Hover a layer to lift it out of the stack

Who we design for

Four kinds of teamscall us first.

Move your cursor across the dark canvas to light up each one, or pick a name below.

01

A startup before its first build

We turn your idea into a clickable prototype you can test with real users and show to investors before you spend on code.

02

A business with a dated website

We audit what confuses visitors today, then redesign the pages that matter most for enquiries and sales.

03

A product team shipping fast

We build a shared design system in Figma so new screens look consistent and your developers stop guessing spacing and colours.

04

A new brand finding its look

We create your logo, colours, type and usage rules so your website, packaging and Instagram all feel like one company.

Where people get stuck

We watch where people tap,then fix what confuses them.

This is a test screen from a usability session. Tap a hot spot to see the problem and watch the screen repair itself.

Sitara Home Care
Our vision is to redefine holistic wellness journeysNurse visits at home, booked in two taps
No visits booked yetPick a date to book your first visit
BookBOOK NOWbookBookBookBook
Full nameEmailPhoneAddressAgeHow did you hear?
NamePhoneSend on WhatsApp

People visit but never fill the enquiry form

Visitors land, scroll a little and leave because the next step is unclear or the form asks for too much.

What changes in the design

Each key page has one clear action, a shorter form and a WhatsApp option, tested with real people before launch.

What you receive

Eight parts,one design file you own.

Pick a layer, the way you would in Figma, to see what we make and what lands in your hands.

Your project.fig8 frames
Layers
Frame · User research
Patient
Front desk
Lab staff
  1. Booking slot unclear
  2. No WhatsApp confirmation
  3. Report link hard to find
Inspect

User research

What we do
We interview your customers and staff, review your analytics and study competitors to find where people get stuck.
You receive
A research summary with user types, key tasks and the top problems to solve
For example
For a diagnostic lab, we speak to six patients about booking a home blood test and learn most want to confirm the collection time on WhatsApp.
Five stages, about six weeks

From a blank canvasto developer handover.

Drag the week marker and watch the same file grow. Each stage shows what we do, what we need from you and what you get.

Week 1

Discover

We meet your team, review your current site or app and analytics, and agree on goals and who the users are.

Your part

Share access to analytics, past research and a list of customers we can speak to.

  • Agreed goals and success measures
  • Research plan and interview list
Pricing your project

Five dialsset your quote.

Drag, scroll or use arrow keys on a dial. Left is the simpler version of your project, right is the larger one. We confirm a fixed quote within 48 hours of our call.

Number of unique screens

Depth of user research

Design system scope

Brand work

Platforms and languages

Likely timeline2 weeks

Starting point is two weeks for a small marketing site. Each dial adds time only where your project needs it.

Before kickoff

Six things from your side,then we start.

Drag each one into the kickoff folder, or press Add. Missing something? Leave it out and we help you get it ready.

A named decision-maker who can approve designs within two working days

Your logo files, brand colours and fonts if they already exist

Read access to Google Analytics, Search Console or app store reviews

Five to ten customers or staff willing to join a 30-minute call

Real content for key pages: product names, prices, service lists and photos

Details of who will build the design and on what platform or framework

Kickoff folder
  1. Empty slot
  2. Empty slot
  3. Empty slot
  4. Empty slot
  5. Empty slot
  6. Empty slot

0 of 6 ready Drop items here

In every agreement

Six promises,one key each.

Press 1 to 6 on your keyboard, or tap a key. These go into the contract you sign.

⌘1Promise
Promise 1 of 6

Fixed scope before we start

You get a written list of screens, research activities and deliverables with a fixed price before any design work begins.

Design questions,answered plainly.

Search, or filter by topic. If your question is not here, ask us on the call.

Getting startedDo I need design if I just want a website built?

Every website has design, the question is whether it is planned. For a small brochure site we can design and build together in one project. For apps and larger sites, a separate design stage avoids expensive rework during the build.

Getting startedCan you redesign only part of our existing site or app?

Yes. Many clients start with an audit, then redesign the highest-impact areas first, such as the home page, product page or checkout. We match the new screens to what stays, or plan a gradual move to the new style.

Getting startedWho will we work with?

A senior designer leads your project from start to finish and joins every review call. A developer reviews screens for feasibility, and AI tools help with repetitive tasks such as resizing assets and drafting variations, which the designer then checks.

Cost & timeWhat affects the cost of a design project?

The main factors are the number of unique screens, how much research and testing you want, whether you need a design system or brand identity, and how many platforms we design for. We send a fixed quote within 48 hours of our first call.

Cost & timeHow long does a typical project take?

A marketing site redesign usually takes two to four weeks. A web or mobile app with several user roles and testing usually takes five to eight weeks. Slow feedback is the most common cause of delay, so we agree review dates upfront.

Cost & timeWhat if we want more than two rounds of changes?

Two rounds per stage are included in the fixed price. Further rounds are quoted in advance before we start them, so there are no surprise bills.

TechnicalWhich tools do you design in?

We design in Figma and share files in your own Figma workspace or transfer them to you. Prototypes run in the Figma viewer on any phone or laptop, and design tokens can be exported for your developers' code.

TechnicalWill the design work with Shopify, WordPress or our app framework?

Yes. We ask about your platform at the start and design within its limits, for example Shopify theme sections or Flutter components. Our developers review every screen before approval.

After launchCan you build the product after design?

Yes. Most clients move straight into a build with our commerce or platforms team, which saves handover time. If your own team or another agency builds it, we hand over documented files and a recorded walkthrough.

After launchHow do we keep the design consistent after handover?

The design system includes usage rules for every component, so your team can add screens on its own. We also offer monthly design support for new features and reviews, billed monthly and cancellable anytime.

Next step

Show us where customers get stuck. We'll design the way through.

Show us the screens that worry you most, and we will tell you what we would change first.