Questions brands askbefore they switch.
Search the answers or filter by topic. Anything missing, ask us on the call.
Getting startedShould we use Shopify or WooCommerce?
Shopify suits most brands that want a hosted store with less maintenance, and it has strong Indian payment and shipping apps. WooCommerce suits brands that need more control over hosting, data or custom features. We recommend one after looking at your catalogue, integrations and team.
Getting startedWe already sell on Amazon and Flipkart. Why build our own store?
Your own store lets you keep customer contact details, run your own offers and avoid marketplace commission on direct orders. We sync stock so you can sell on both without manual updates.
Getting startedCan you move our existing store without losing orders and rankings?
Yes. We move products, customers and order history, keep the same URLs where possible and set up redirects for the rest. We launch at a quiet time and check search console closely in the weeks after.
Cost & timeWhat makes an ecommerce project larger?
The number of products and variants, how many channels you sync, ERP or warehouse integration and custom features like subscriptions. A new brand with a small catalogue on Shopify is at the small end.
Cost & timeAre there ongoing costs besides your fee?
Yes. Platform subscriptions, paid apps, payment gateway fees, shipping charges and WhatsApp message fees are paid directly by you to those providers. We list the expected ones in your quote so there are no surprises.
TechnicalCan we stop COD for certain pincodes or orders?
Yes. We set rules by pincode, order value, product type or customer history. You can change these rules from the admin when your return data changes.
TechnicalHow does AI help with our catalogue?
AI drafts product titles, descriptions and tags from your product sheet and photos, in your brand's tone. Your team reviews each draft before it goes live, and we instruct it never to add claims you have not supplied, such as health or material claims.
TechnicalWill the store handle traffic during a big sale?
Hosted platforms like Shopify handle traffic spikes well. For WooCommerce we size hosting and add caching ahead of the sale, and on a care plan we test checkout before the event and watch it during.
After launchCan our team add products and offers without you?
Yes. We train your team to add products, run bulk uploads, create coupons and manage orders. We also leave short guides for the tasks you do every week.
After launchWhat happens if checkout breaks during a sale?
On a care plan we monitor checkout and payment errors and treat them as the top priority. We also review app and theme updates before they go live, which prevents many checkout failures.