Hospitality · Direct booking

We set up a booking flow on your own domain that shows live rates, takes payment and updates your channel manager in the same moment. Returning guests and people who find you on Google can reserve without going through an OTA.

Example propertySaptagiri Hill Resort, Ooty

↓A booking on your own site drops the room count on every channel at once, and the money lands with you

In plain words

Direct booking,explained without jargon.

What is a direct booking engine?

One idea at a time. Each sheet lays over the last, so the picture builds up. Tap a number to jump.

Think of it like this

It is like having your own ticket counter at the station instead of selling every seat through an agent who keeps a cut.

01 / 03

It is the part of your website where a guest picks dates, sees which rooms are free and pays you without a middleman.

02 / 03

It reads availability and rates from your channel manager or property management system, so the room count drops everywhere once someone books.

03 / 03

The money goes to your own payment gateway account, and the booking lands in the same system your front desk already uses.

Signs you need it

Heard yourself say this?Count how many fit.

Five things owners tell us before a project like this starts. Every one you recognise adds a tally mark.

Your tally0of 5

Tap the lines you have said this year.

What you receive

Six parts,all handed over to you.

Your Direct booking work is made of these six parts. The comb lights each one in turn; tap a cell to read it.

Direct booking
Part 01 of 06

Booking engine on your domain

A date picker, room list and checkout that sit on your own web address and match your brand. Guests never feel they have left your site.

  • Booking engine on your domain
  • Channel manager and PMS link
  • Payment gateway with partial advances
  • Rate plans and direct-only perks
  • Google free booking links readiness
  • Booking source tracking
How it runs

Four legs of one relay,about 6 weeks, start to finish.

Each leg is sized by how long it usually takes. Watch the baton go round, or tap a leg to jump there.

Leg 1 of 4Week 1Booking mix and contract review
The decision

The question we hear most:Use your channel manager's booking engine or a separate one?

The board turns through each option. Tap one to hold it and read the trade-off.

Pick this when

Your provider already offers a decent engine and you want the quickest, lowest-risk setup.

The trade-off

Design and checkout options are limited to what that provider allows.

What shapes the quote

Four factors,four corners of your project.

Each corner grows when that factor is on the larger side. The outline is your project's footprint, and the quote follows it.

Footprint

A compact project. The smallest footprint for your quote.

An example

Picture a business like yours,in three frames.

A typical situation, not a client story. The line in each frame goes from tangled to straight as the work is done.

A 30-room Goa resort that sells mostly through OTAs

Common mistakes

Four things that trip a project,and the fix we fit instead.

Each fuse is a mistake we see often. Watch it blow and get replaced, or tap a fuse to read the fix.

Trips when

Showing a higher price on your own site than on OTAs

How we avoid it

Keep your site at least equal and add a direct perk so guests have no reason to leave.

Direct booking questions,answered plainly.

Search the answers. If yours is missing, ask us on the call.

Cost & timeHow long does a direct booking setup take and what affects cost?

Most setups take 3 to 6 weeks. Cost depends on whether we use your channel manager's engine or connect a separate one, how many rate plans and add-ons you need, and how many properties are involved.

OwnershipCan we offer a lower rate on our own site than on OTAs?

Some OTA contracts include rate parity clauses, and their terms vary. Many hotels offer a perk such as free breakfast or late checkout instead of a lower price. Check your contracts with your adviser before you decide.

Getting startedWhose account does the guest's money go into?

Your own payment gateway account in your business name, such as Razorpay, Cashfree or PayU. We never route guest payments through our accounts.

Getting startedWhat are Google free booking links?

They let your official site appear as a booking option in Google's hotel search without paying for ads. Your rates reach Google through a booking engine or channel manager that connects to Google Hotel Center, so we check whether yours does.

Getting startedShould we also run Google Hotel Ads?

Paid Hotel Ads can put your site higher in those results, but they cost money per click or booking. We suggest getting free booking links and tracking right first, then testing ads with a small budget if you want.

In IndiaHow do you handle GST and invoices for direct bookings?

The engine applies the GST rate you set per rate band and the invoice comes from your PMS or accounts system. GST rules on room tariffs changed in 2025, so check with your adviser on rates and invoicing.

OwnershipWho owns the guest and reservation records from direct bookings?

You do. Guest records sit in your PMS, channel manager and gateway accounts, which are in your name, and you can export them anytime.

After launchWhat happens after launch?

We review your first month of bookings with you and fix any friction we find. On a care plan we monitor the booking flow, test sync after vendor updates and help set seasonal rate plans.

Next step

Keep more of every stay with bookings on your own site

Tell us which channel manager you use and we will reply within 1 working day with what your direct booking setup could look like.