/with the right doctor
We set up online booking that follows your real OPD rules: slot lengths, daily caps, walk-in quotas and doctor leave. Patients get a confirmation and reminders on WhatsApp, and your front desk sees every booking in one list.
↓Each loop is a different OPD: its rules slice the session, patients book, then a real-life change (leave, cancellation, delay) is handled
Heard yourself say this?Count how many fit.
Five things owners tell us before a project like this starts. Every one you recognise adds a tally mark.
Tap the lines you have said this year.
One fits. Worth a short call to see if Online appointments is the right fix.
Two fit. A short call will tell you whether to do this now or later.
Three fit. This is probably worth planning soon.
Four fit. You are losing time to this already.
All five. This page was written for you.
Online appointments,explained without jargon.
How does online appointment booking work for a clinic?
One idea at a time. Each sheet lays over the last, so the picture builds up. Tap a number to jump.
It is the appointment register at your reception desk, opened up so patients can write in it themselves under your rules.
Each doctor has a weekly schedule with slot lengths and limits that you set.
Patients pick a doctor or speciality, see open slots, enter a few details and pay if you ask them to.
The slot is then held for them, and automatic messages confirm and remind them.
If a patient cancels or a doctor goes on leave, the system updates the slots and tells the affected patients.
Six parts,all handed over to you.
Your Online appointments work is made of these six parts. The comb lights each one in turn; tap a cell to read it.
Slot rules per doctor
Each doctor gets their own slot length, break times, daily limit and separate rules for new and follow-up visits. You can keep some slots for walk-ins or phone bookings.
Patient booking flow
A short mobile flow where the patient picks a doctor or speciality, branch and slot, verifies their phone with a one-time code and books for themselves or a family member.
Online payment and refunds
Consultation fees or a booking deposit through a gateway account in your name, with UPI, cards and net banking. Cancellation windows and refund rules are applied automatically.
WhatsApp and SMS reminders
Approved utility templates for booking confirmation, a reminder before the visit and a reschedule link. SMS is used as a fallback for patients who do not use WhatsApp.
Front-desk dashboard
A daily list per doctor and branch showing booked, arrived, waiting and no-show patients, with options to mark arrival, add a walk-in or move a booking.
Doctor leave and rescheduling
When a doctor's leave is entered, booked patients are notified with alternative slots or a refund option, so nobody travels for a cancelled OPD.
- Slot rules per doctor
- Patient booking flow
- Online payment and refunds
- WhatsApp and SMS reminders
- Front-desk dashboard
- Doctor leave and rescheduling
Picture a business like yours,in three frames.
A typical situation, not a client story. The line in each frame goes from tangled to straight as the work is done.
A three-branch dental clinic in Pune taking bookings by phone
Four legs of one relay,about 5 weeks, start to finish.
Each leg is sized by how long it usually takes. Watch the baton go round, or tap a leg to jump there.
Four factors,four corners of your project.
Each corner grows when that factor is on the larger side. The outline is your project's footprint, and the quote follows it.
A compact project. The smallest footprint for your quote.
Mostly compact, with one area that needs more work.
A balanced build. Half the factors on each side.
A larger build. Most areas need extra work and time.
The full footprint. Every factor on the larger side.
The question we hear most:Fixed time slots or a token queue?
The board turns through each option. Tap one to hold it and read the trade-off.
Your doctors see patients at fairly predictable intervals, such as dentists, physiotherapists and dermatologists.
When a consultation runs long, later patients wait past their slot time.
Your OPD is high volume and variable, such as a general physician or paediatrician with many short visits.
Patients do not get an exact time, so you need clear live updates on how many are ahead.
You want a middle path, such as booking patients into 30-minute bands with a few patients each.
It needs careful limits per window so the band does not overflow.
Four things that trip a project,and the fix we fit instead.
Each fuse is a mistake we see often. Watch it blow and get replaced, or tap a fuse to read the fix.
Opening every slot online
Keep a share of slots for walk-ins, emergencies and elderly patients who prefer to call.
Asking for medical history in the booking form
Ask only for name, phone, age and reason for visit at booking, and collect clinical details at the visit where they can be handled properly.
Sending reminders from a staff member's personal WhatsApp
Use a verified WhatsApp Business API number in the clinic's name with approved templates and an opt-in record.
Not deciding the refund policy before launch
Write down cancellation windows and refund rules, show them at booking and let the system apply them.
Online appointments questions,answered plainly.
Search the answers. If yours is missing, ask us on the call.
Cost & timeHow long does it take to start taking online bookings?
A standalone booking system is usually ready in 3 to 5 weeks. WhatsApp Business API approval and payment gateway verification run in parallel, and HMIS integration can add more time depending on your vendor.
Getting startedWill online bookings clash with bookings made at the desk?
No, as long as everyone books into the same calendar. Your front desk uses the same dashboard for phone and walk-in bookings, or we sync both ways with your HMIS where it allows.
Getting startedDo we have to charge patients online?
No. You can take bookings without payment, ask for a small deposit, or collect the full fee. Many clinics start with pay-at-clinic and add online payment later.
In IndiaIs GST charged on consultation fees?
Healthcare services by clinical establishments and doctors are generally exempt from GST, while some items such as cosmetic procedures or products may be taxable. We set up receipts to match what your accountant tells us, so check with your adviser.
Cost & timeWhat does WhatsApp messaging cost?
Meta charges per template message based on its category, and your WhatsApp provider may add a fee. Reminders are utility messages, which are usually cheaper than marketing ones, and we help you choose a provider and plan.
OwnershipWho owns the patient booking data?
You do. The database, payment gateway and WhatsApp account are set up in your organisation's name, and you can export bookings at any time. We follow the DPDP Act 2023 approach of collecting only what is needed and showing a clear notice.
Getting startedCan patients book for elderly parents or children?
Yes. The booking phone number can hold several family member profiles, so a son in Bengaluru can book for his father in Mysuru and both get the reminder.
After launchWho helps when a slot or payment goes wrong after go-live?
On a care plan we watch booking and payment failures, update templates, add doctors and branches, and send a monthly summary of bookings, cancellations and no-shows.
Works well alongside,from the same industry kit.
Your OPD rules, open for booking online
Tell us how your doctors schedule patients today, and we will send a fixed quote within 48 hours.