/in other towns
We set up video consultations that patients book and pay for on your website, then join from a phone browser without installing an app. Doctors see a queue, write notes and issue prescriptions within the Telemedicine Practice Guidelines.
↓Each loop is a different teleconsult: paid booking, waiting room, the doctor admits, then notes and an e-prescription
Heard yourself say this?Count how many fit.
Five things owners tell us before a project like this starts. Every one you recognise adds a tally mark.
Tap the lines you have said this year.
One fits. Worth a short call to see if Telehealth is the right fix.
Two fit. A short call will tell you whether to do this now or later.
Three fit. This is probably worth planning soon.
Four fit. You are losing time to this already.
All five. This page was written for you.
Telehealth,explained without jargon.
What does a telehealth setup include?
One idea at a time. Each sheet lays over the last, so the picture builds up. Tap a number to jump.
It is your OPD room with a video screen in place of the door, while the same doctor, records and rules still apply.
A patient books a video slot, pays, and gets a link by WhatsApp.
At the time of the visit they wait in a virtual waiting room until the doctor admits them.
The doctor sees the patient's booking details and past teleconsult notes, consults over video, and writes notes and a prescription that the patient receives as a PDF.
All of this follows India's Telemedicine Practice Guidelines 2020, which set out how doctors identify patients, take consent and what they may prescribe remotely.
Six parts,all handed over to you.
Your Telehealth work is made of these six parts. The comb lights each one in turn; tap a cell to read it.
Teleconsult booking and payment
Separate video slots in each doctor's schedule, with prepayment by UPI or card and a clear refund rule if the doctor cannot connect.
Browser-based video room
Patients join from a link in WhatsApp on any recent phone browser, with a test screen for camera, microphone and connection before the visit.
Waiting room and doctor queue
Patients wait until the doctor admits them, and the doctor sees who is waiting, who is late and who has dropped off.
Consult notes and e-prescription
A simple form for notes and a prescription template that carries the doctor's name, qualification and registration number as the guidelines require, sent to the patient as a PDF.
Patient identity and consent capture
Steps to confirm the patient's name, age and who is speaking, and to record consent, with a note when a caregiver joins on the patient's behalf.
Teleconsult records
Notes, prescriptions, chat and shared files are stored securely in your accounts, linked to the patient, and available at their next visit.
- Teleconsult booking and payment
- Browser-based video room
- Waiting room and doctor queue
- Consult notes and e-prescription
- Patient identity and consent capture
- Teleconsult records
Picture a business like yours,in three frames.
A typical situation, not a client story. The line in each frame goes from tangled to straight as the work is done.
An orthopaedic hospital in Coimbatore seeing patients from nearby districts
Four legs of one relay,about 8 weeks, start to finish.
Each leg is sized by how long it usually takes. Watch the baton go round, or tap a leg to jump there.
Four factors,four corners of your project.
Each corner grows when that factor is on the larger side. The outline is your project's footprint, and the quote follows it.
A compact project. The smallest footprint for your quote.
Mostly compact, with one area that needs more work.
A balanced build. Half the factors on each side.
A larger build. Most areas need extra work and time.
The full footprint. Every factor on the larger side.
The question we hear most:Video links sent by staff, or a built-in telehealth flow?
The board turns through each option. Tap one to hold it and read the trade-off.
You do a few video consults a week and want to start quickly using a tool your doctors already know.
Notes, prescriptions and records stay scattered outside your system, and links can be shared or reused.
Teleconsults are a regular part of your OPD and you want records, waiting rooms and prescriptions in one place.
It takes longer to build and has ongoing video provider usage costs.
Four things that trip a project,and the fix we fit instead.
Each fuse is a mistake we see often. Watch it blow and get replaced, or tap a fuse to read the fix.
Using personal WhatsApp video for consults
Move consults to a system in the hospital's name where identity, consent, notes and prescriptions are recorded.
Prescribing everything remotely
Follow the medicine lists in the Telemedicine Practice Guidelines, and keep restricted drugs and cases that need examination for in-person visits.
Forgetting slow connections
Offer an audio fallback and a test screen, and design the video room for patients on modest phones and patchy mobile data.
Recording calls by default
Do not record video unless there is a clear reason and explicit consent, and check retention with your adviser.
Telehealth questions,answered plainly.
Search the answers. If yours is missing, ask us on the call.
In IndiaIs video consultation legal in India?
Yes. The Telemedicine Practice Guidelines 2020 allow registered medical practitioners to consult by video, audio and text, with rules on patient identification, consent and prescribing. We build the flow around those rules, and your doctors and adviser should confirm it fits your practice.
Getting startedCan our doctors prescribe medicines over video?
The guidelines group medicines into lists that set what can be prescribed in a first consult, a follow-up or not at all remotely. We build the prescription format, and the decision about what to prescribe stays with the doctor.
Getting startedDo patients need to install an app?
No. They join from a link in a phone or laptop browser. We can add the flow to your own app later if you have one.
Cost & timeHow long does setup take, and what drives cost?
A paid booking with meeting links can be ready in about four weeks, and a built-in video room with records takes longer. Cost depends on the video approach, record keeping, number of doctors and HMIS links, and video providers charge for minutes used.
OwnershipWhere are the records kept and who owns them?
Notes, prescriptions and files are stored in accounts in your hospital's name, with servers in India where the provider allows. You own them and can export them, and we design consent and access under the DPDP Act 2023 with your adviser.
Getting startedCan we consult patients who live abroad?
The Indian guidelines cover practitioners registered in India, but the patient's country may have its own rules. Many hospitals limit video to follow-ups for patients they have already seen, so check with your adviser before offering it widely.
Getting startedCan the patient assistant decide who needs a video or in-person visit?
No. The assistant can explain how teleconsults work and share open slots, but whether a case suits video is decided by your clinical staff.
After launchWhat happens after launch?
On a care plan we monitor call quality and failed joins, update the video provider and browsers as they change, add doctors and consult types, and send a monthly summary of consults and drop-offs.
Works well alongside,from the same industry kit.
Follow-ups without the journey, records kept like any OPD visit
Tell us which consults your doctors want to move online, and we will reply within one working day.