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We review your website or app with fresh eyes, real data and recorded sessions. You get a ranked list of problems, each with evidence and a practical fix.
↓Each loop replays a different visit; tap a marker on the track to jump to that moment
UX audits,explained without jargon.
What is a UX audit?
One idea at a time. Each sheet lays over the last, so the picture builds up. Tap a number to jump.
It is like a mechanic's inspection report that lists faults in order of urgency.
A UX audit is a structured review of how easy your website or app is to use.
We combine expert checks against proven usability principles with what your analytics and session recordings show.
Each problem is rated by how badly it hurts users and your business.
You finish with a clear to-do list instead of a vague feeling that something is wrong.
Picture a business like yours,in three frames.
A typical situation, not a client story. The line in each frame goes from tangled to straight as the work is done.
A Chennai eyewear store losing buyers at the prescription step
Heard yourself say this?Count how many fit.
Five things owners tell us before a project like this starts. Every one you recognise adds a tally mark.
Tap the lines you have said this year.
One fits. Worth a short call to see if UX audits is the right fix.
Two fit. A short call will tell you whether to do this now or later.
Three fit. This is probably worth planning soon.
Four fit. You are losing time to this already.
All five. This page was written for you.
Six parts,all handed over to you.
Your UX audits work is made of these six parts. The comb lights each one in turn; tap a cell to read it.
Funnel analysis
A step-by-step view of where people leave your key journeys, built from GA4 or your app analytics. It shows which step loses the most people.
Session recording review
Notes from watching dozens of real visitor sessions in Clarity or Hotjar. We look for rage clicks, dead taps and repeated back-and-forth.
Heuristic review
A check of every key screen against established usability principles such as clear feedback and error prevention. Each issue is shown on an annotated screenshot.
Mobile and speed check
Tests on a mid-range Android phone over a slow connection, plus Core Web Vitals from real users. Slow pages often explain drop-offs that look like design problems.
Prioritised fix list
Every issue ranked by severity and effort, so quick wins sit at the top. It exports to a spreadsheet or your task tool.
Findings presentation
A walkthrough call with your team covering the top problems and fixes. We record it for anyone who could not join.
- Funnel analysis
- Session recording review
- Heuristic review
- Mobile and speed check
- Prioritised fix list
- Findings presentation
The question we hear most:Quick audit or full audit with user testing?
The board turns through each option. Tap one to hold it and read the trade-off.
You need answers fast and have decent analytics and traffic to study.
It is quick and affordable, though it relies on expert judgement for the reasons behind the numbers.
The stakes are high, such as a checkout redesign, or the data leaves the cause unclear.
Watching real customers confirms the causes, though it adds about a week and recruitment effort.
Four legs of one relay,about 3 days, start to finish.
Each leg is sized by how long it usually takes. Watch the baton go round, or tap a leg to jump there.
Four things that trip a project,and the fix we fit instead.
Each fuse is a mistake we see often. Watch it blow and get replaced, or tap a fuse to read the fix.
Auditing on the office Wi-Fi and a new laptop
We test on a mid-range phone over a throttled connection, the way many customers experience your site.
Trusting analytics that were never set up properly
We check that events and funnels fire correctly before drawing conclusions from them.
Fixing everything at once
We order fixes so you can ship the top few, measure, then continue.
Treating an audit as a one-time event
We suggest a lighter re-check after major changes so new problems do not creep in.
Four factors,four corners of your project.
Each corner grows when that factor is on the larger side. The outline is your project's footprint, and the quote follows it.
A compact project. The smallest footprint for your quote.
Mostly compact, with one area that needs more work.
A balanced build. Half the factors on each side.
A larger build. Most areas need extra work and time.
The full footprint. Every factor on the larger side.
UX audits questions,answered plainly.
Search the answers. If yours is missing, ask us on the call.
Cost & timeHow long does a UX audit take and what does it cost?
A single-journey audit takes about a week, and a full site and app audit takes two to three. Cost depends on journeys, platforms and whether we add user testing, and it is fixed in writing before we begin.
OwnershipWhat access do you need?
Read-only access to GA4, Search Console and any recording tool, plus a test login if parts of your product are behind sign-in. We never need admin or payment access.
Getting startedWe do not have session recordings. Is that a problem?
No. We can install Microsoft Clarity, which is free, and let it collect data for a week. Recordings mask form inputs by default, and you should update your privacy notice to mention it.
Getting startedWill you fix the problems too?
We can. Our design and build teams often take the top items straight into a short improvement sprint. You can also hand the list to your own developers.
Getting startedDo you audit apps as well as websites?
Yes. For apps we review Play Store and App Store reviews, in-app analytics and the flows on real devices. Many app issues show up first in review comments.
OwnershipDoes the audit cover accessibility?
It includes basic checks such as contrast and tap target size. A full WCAG 2.2 audit is a separate service that tests with screen readers and keyboards in depth.
Getting startedCan you audit a store on Shopify or WooCommerce?
Yes. We know the common theme and app patterns on both platforms and can tell you which fixes need a developer and which you can change in settings.
Getting startedWho keeps the report?
The report, recordings notes and fix list are yours to keep and share. Many teams revisit the list each quarter to track what has been done.
Works well alongside,from the same practice.
Traffic without results is a clue. We'll find out where it leaks.
Share the one journey that worries you most, and we will tell you how we would audit it.